Senior VP Operations and Customer Relations
With Appearance Group since 2009, Bill Lyman is senior vice president of operations and customer relations with responsibility for oversight and support of our 25 locations and new business nationwide. He began his career at Appearance Group as director of customer relations with a special focus on coaching site managers to greater efficiencies, performing FAR 145 compliance audits and outreach to OEMs and MROs.
Lyman’s aviation career spans more than 40 years, and includes executive positions for Key Air, CitationShares (now CitationAir) and Raytheon Aircraft Services. A certified A&P mechanic and graduate of the Quaker City School of Aeronautics, he has extensive experience in aircraft operations, strategic planning and process design. He is a member of the Westchester Aircraft Maintenance Association and the Professional Aircraft Maintenance Association.
The goal of Appearance Group, Lyman says, is always to exceed client expectations by returning a tired aircraft to as-new condition. “We want every pilot/owner to feel a refreshed sense of pride.”